Terms of Service

Last updated: 17 March 2025

1. Introduction and scope

These Terms of Service ("Terms") govern your access to and use of the website bloxarynox.world (the "Website") and any orders you place for products offered on the Website, including Digestavella (the "Products"). The Website and Products are operated and offered by:

Bloxarynox
Leidsestraat 74-76
1017 GM Amsterdam
Netherlands

Email: notifyuse@bloxarynox.world
Phone: +31204220210

By accessing the Website or placing an order, you agree to be bound by these Terms. If you do not agree, you must not use the Website or place an order. We recommend that you read these Terms together with our Privacy Policy, Cookie Policy, and Return Policy.

These Terms apply to consumers and, where relevant, to business customers. In case of conflict between these Terms and any separate agreement we have with you, the separate agreement shall prevail for the matters it covers.

2. Definitions

• "We", "us", "our": Bloxarynox, the operator of the Website.
• "You", "your": The visitor or user of the Website and/or the customer who places an order.
• "Order": Your binding request to purchase one or more Products via the Website or via other agreed channels.
• "Contract": The agreement between you and us for the purchase of Products, formed when we accept your order.

3. Use of the Website

You may use the Website only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Website in any way that violates applicable laws or regulations in the Netherlands or your country of residence.
• Use the Website to transmit any harmful, offensive, or illegal content, or to harass, defame, or harm others.
• Attempt to gain unauthorised access to any part of the Website, our systems, or the data of other users.
• Use automated means (e.g. bots, scrapers) to access or collect data from the Website without our prior written consent, except for normal indexing by search engines.
• Interfere with or disrupt the operation of the Website or the servers or networks connected to it.

We reserve the right to suspend or restrict your access to the Website if we reasonably believe you have breached these Terms or for operational or legal reasons. We may also update, modify, or discontinue the Website or any part of it at any time, to the extent permitted by law.

4. Products and information

The Products offered on the Website are food supplements (e.g. Digestavella). They are not medicinal products and are not intended to diagnose, treat, cure, or prevent any disease. Product descriptions, images, and other content on the Website are for information purposes only. We strive to ensure that such information is accurate and up to date but do not warrant that it is complete or error-free. Minor variations in packaging, colour, or design may occur. We reserve the right to correct errors and to update product information without prior notice. The applicability of product information may depend on your personal circumstances; if in doubt, consult a healthcare professional.

Prices are displayed in euros (EUR) and include VAT where applicable under Dutch law. Shipping costs may apply as indicated during checkout. We reserve the right to change prices at any time; price changes do not affect orders already accepted by us.

5. Orders and formation of contract

When you submit an order via the Website (e.g. by completing the order form and clicking the order button), you make an offer to purchase the selected Products on these Terms. We are not obliged to accept every order. A contract is formed when we confirm acceptance of your order (e.g. by email confirmation or by dispatching the Products). If we cannot accept your order (e.g. due to stock unavailability or pricing error), we will inform you and, where applicable, refund any payment already made.

You are responsible for providing correct and complete contact and delivery details. We are not liable for delivery failures or delays caused by incorrect information you provide. You must be at least 18 years old (or the age of majority in your country) to place an order for Products offered on the Website.

6. Payment

Payment is due as indicated during the ordering process (e.g. in advance by the chosen payment method). We accept the payment methods displayed on the Website. You must pay the full amount (product price, shipping, and any applicable taxes) at the time and in the manner required. If payment fails or is reversed, we may cancel the order or suspend delivery. All payments are processed in accordance with our Privacy Policy and applicable payment provider terms. Refunds are handled in accordance with our Return Policy and applicable consumer law.

7. Delivery and risk

We will deliver the Products to the address you provide, using the delivery method and within the timeframes indicated on the Website or in your order confirmation. Delivery times are estimates and are not guaranteed; we are not liable for delays caused by carriers or force majeure. Risk of loss or damage to the Products passes to you upon delivery to the address you specified (or upon collection by you, if applicable). If you are a consumer, you have the right to withdraw from the contract and return the Products as set out in our Return Policy and in accordance with Dutch and EU consumer law.

8. Withdrawal and returns

Your rights to withdraw from the contract and to return Products are set out in full in our Return Policy. In summary, if you are a consumer in the European Union, you generally have the right to withdraw within 14 days of receiving the Products and to return them in accordance with the conditions stated in the Return Policy. Please read the Return Policy carefully for details, exceptions, and procedures.

9. Limitation of liability

To the fullest extent permitted by applicable law:

• We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.
• We shall not be liable for any indirect, consequential, or incidental loss or damage (e.g. loss of profit, revenue, data, or goodwill) arising from your use of the Website or from the purchase, use, or inability to use the Products, except where such liability cannot be excluded by law.
• Our total liability to you in respect of any claim arising from or in connection with these Terms or the Products shall not exceed the amount you paid to us for the relevant order in the twelve months preceding the event giving rise to the claim.

Nothing in these Terms affects your statutory rights as a consumer under Dutch or EU law.

10. Intellectual property

All content on the Website (including text, graphics, logos, images, and software) is owned by us or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or use any such content for commercial purposes without our prior written consent. You may view and print pages for your personal, non-commercial use only.

11. Privacy and data protection

Your use of the Website and any order you place involve the processing of personal data. How we collect, use, and protect your data is set out in our Privacy Policy. By using the Website and placing orders, you acknowledge that you have read and understood the Privacy Policy. Our use of cookies is described in our Cookie Policy.

12. Complaints and dispute resolution

If you have a complaint about the Website, our services, or the Products, please contact us using the contact details in section 1. We will endeavour to respond and resolve complaints in a timely manner. If you are a consumer in the European Union, you may also use the European Commission's online dispute resolution platform at https://ec.europa.eu/consumers/odr. We are not obliged to participate in alternative dispute resolution but may do so voluntarily.

13. Governing law and jurisdiction

These Terms are governed by the laws of the Netherlands. If you are a consumer, you also benefit from any mandatory consumer protection rules in your country of residence. Any dispute arising from or in connection with these Terms or the Contract shall be submitted to the competent courts of the Netherlands, except where mandatory consumer law requires otherwise (e.g. jurisdiction in your country of residence).

14. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top will be revised when changes are made. We encourage you to review this page periodically. Changes will apply to orders placed after the updated Terms are published on the Website. If you do not agree to the updated Terms, you must not place further orders. For existing orders, the Terms in effect at the time of your order apply to that order, unless we are required by law to apply different terms.

15. Severability and entire agreement

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. These Terms, together with the Privacy Policy, Cookie Policy, and Return Policy (as applicable to your order), constitute the entire agreement between you and us regarding the Website and the purchase of Products, to the extent permitted by law.

16. Contact

For questions about these Terms, please contact us at notifyuse@bloxarynox.world or at the address above.